You ordered with an account
Sign in and open your order history. Each order shows its current status and, once dispatched, the tracking number for the shipment.
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Track your order.
Every Lumière Home order ships free with tracking. Your tracking link is emailed the moment the parcel leaves us — here is where to find it, and what to do if it has not arrived yet.
Two ways to check
You checked out as a guest
No account is created at guest checkout, so tracking lives in your email. Search your inbox for “Lumière Home”. Still nothing after 1 to 3 business days? Send us your order number and we will look it up and reply with the tracking link.
What happens after you order
Order confirmed
A confirmation email is sent as soon as payment clears. It carries your order number — keep it, everything below asks for it.
Dispatched in 1 to 3 business days
Your lamp is packed and handed to the carrier. Tracking is created at this point, not before.
Tracking email sent
A second email arrives with your tracking number and a link. If it is not in your inbox, check spam and promotions.
Delivered in 4 to 15 days
Estimated from dispatch, for addresses in the United States. Dates are estimates rather than guarantees.
If tracking looks wrong
Tracking has not updated
Carrier scans can pause for a day or two in transit. If nothing changes for several days, contact us with your order number and we will chase the shipment.
Marked delivered, not received
Check the delivery location, porch and with anyone else at the address first, then email us so the delivery can be reviewed with the carrier.
Arrived damaged
Email support@lumierehome.us within 7 days of delivery with your order number and clear photos, and we will resolve it.