Terms of Service

Overview

These Terms of Service govern your use of Lumière Home. By accessing this website, browsing the store, creating an account, or placing an order, you agree to these terms and the related policy pages published on this site.

Effective Date: August 10, 2026

Who You Are Buying From

Lumière Home is an online-only retailer. Orders are priced and charged in US dollars and ship to United States addresses only.

Business address: 242 Plot Road, Roodeplaat, Gauteng, 0035, South Africa. This address is for correspondence only; it is not a showroom and not a returns address.

Customer service, returns and refunds are handled by Lumière Home. You can reach us at support@lumierehome.us, on +27 74 903 7816, or through our Contact page.

Website Use

You agree to use this website only for lawful purposes and in a way that does not interfere with the experience of other visitors, misuse the site, or attempt unauthorized access to accounts, payment flows, or other parts of the store.

Product Information

We aim to present product descriptions, images, and details as accurately as possible. Even so, some information may occasionally contain errors, omissions, or updates. We reserve the right to correct or update product information at any time without prior notice.

Pricing and Availability

Prices, promotions, and product availability may change without notice. We may limit quantities or discontinue products at any time. If an item is unavailable or listed with incorrect pricing, we may cancel or adjust the order and notify you when appropriate.

Order Acceptance

An order confirmation does not mean the order has been accepted. Lumière Home reserves the right to refuse, limit, or cancel an order for reasons such as product unavailability, pricing or listing errors, suspected fraud, or inaccurate customer information. If a canceled order has already been charged, any approved refund will be returned to the original payment method.

Payment Processing

Checkout on this store is handled by PayPal, which processes the payment and the funding options it makes available to you. Lumière Home does not store full payment card details. By submitting an order, you confirm that you are authorized to use the selected payment method and approve the charge for the full order amount shown at checkout. The total displayed at checkout is the full amount Lumière Home charges: free tracked standard shipping is included on every U.S. order with no minimum order value, and no handling or service fees are added.

Import duties, taxes, customs charges, or carrier fees may be payable by you unless it is expressly stated before payment that they are included. Charges of this kind are set and collected by the relevant authority or carrier and are not part of the total Lumière Home charges you at checkout.

Shipping and Delivery Estimates

Lumière Home ships to delivery addresses in the United States only. Shipping and delivery timeframes shown on the website are estimates only. Delivery timeframes are estimates, not guarantees. Timing can vary with carrier performance, customs clearance, address accuracy and order volume. Weather and other factors outside our direct control can also affect timing.

Some products are fulfilled by third-party suppliers and may be dispatched from outside the United States, including from China. Orders may therefore arrive in more than one parcel.

Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are handled according to the policy information published on this store. Customers should review those pages before purchasing. Orders may be canceled before processing or shipping. Once a return is approved and inspected, refunds are issued to the original payment method.

Customer Responsibility

You are responsible for providing accurate billing, shipping, and contact information when placing an order. Lumière Home is not responsible for issues resulting from incorrect addresses, incomplete information, or failure to monitor shipment updates after an order is sent.

Intellectual Property

All content on this website, including text, branding, images, graphics, layouts, and other materials, is owned by or licensed to Lumière Home and may not be copied, reproduced, republished, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Lumière Home is not liable for indirect, incidental, special, or consequential damages related to your use of the website, delays in delivery, temporary site unavailability, or the purchase or use of products from this store.

Questions

If you have questions about these Terms of Service, please visit our Contact page.