Shipping & Returns

We currently ship to delivery addresses in the United States only. Free tracked standard shipping is included on every U.S. order, with no minimum order value. Every order ships with tracking.

Estimated total delivery is 4 to 15 business days from order confirmation and includes 1 to 3 business days for handling. This applies to orders within the United States. Delivery timeframes are estimates, not guarantees. Timing can vary with carrier performance, customs clearance, address accuracy and order volume.

Tracking details are emailed after dispatch. Orders are paid in US dollars at checkout.

• Review the shipping address carefully before completing checkout
• Email support@lumierehome.us immediately if an address needs correcting; changes cannot be guaranteed after processing begins
• If tracking has stopped updating or a package appears lost, contact support so the shipment can be reviewed
• If a package is returned to Lumière Home, support will contact you about the available reshipment or refund options

Where Your Order Ships From

Some products are fulfilled by third-party suppliers and may be dispatched from outside the United States, including from China. Orders may therefore arrive in more than one parcel, and separate parcels may arrive on different days within the estimated window.

Duties, Taxes & Customs Charges

Import duties, taxes, customs charges, or carrier fees may be payable by you unless it is expressly stated before payment that they are included. Any such charge is set and collected by the relevant authority or carrier, not by Lumière Home. If you are asked for a charge you did not expect, email support@lumierehome.us with your order number and the paperwork you were given and we will look into it with you.

If a package arrives damaged, defective, incorrect, or not as described, email support@lumierehome.us within 7 days of delivery with your order number and clear photos.

If tracking shows delivered but you cannot locate the package, check the delivery location and with household members before contacting us.

We accept return requests within 30 days of delivery for eligible items that are unused, in original condition, and accompanied by proof of purchase.

• For change-of-mind returns, the buyer pays return shipping
• Approved damaged, defective, incorrect, or not-as-described items are resolved by Lumière Home
• We do not charge a restocking fee
• Refunds are sent to the original payment method within 5 to 10 business days of approval and inspection; your bank or card provider may take additional time to post the refund
• Email support@lumierehome.us before sending a return to receive return instructions
• We confirm the return address in writing when a return is approved, so you know the destination and what return shipping will cost before you send anything back

Questions about a delivery or a return: email support@lumierehome.us or call +27 74 903 7816.