Privacy Policy

Lumière Home is an online-only retailer. Orders are priced and charged in US dollars and ship to United States addresses only.

Business address: 242 Plot Road, Roodeplaat, Gauteng, 0035, South Africa. This address is for correspondence only; it is not a showroom and not a returns address.

For any question about your information, email support@lumierehome.us or call +27 74 903 7816.

We may collect information such as:

• Name, email address, shipping address, billing address, and other order details
• Account details if you create an account with Lumière Home
• Messages you send through our contact form or by email
• Device, browser, and shopping activity information used to operate and improve the store

We use information to:

• Process and fulfill orders
• Provide order updates, account access, and customer support
• Respond to product questions, returns, and service requests
• Help prevent fraud and protect the security of our store
• Improve store performance, customer experience, and marketing where permitted

Some cookies are required to keep the cart, checkout and account areas working, and to remember the cookie choice you make on this site.

Where you accept measurement and marketing cookies, this store may also load analytics and advertising tools from Google (Google Analytics), Meta and TikTok, and a customer chat widget from Tidio. These providers handle the information they collect under their own privacy terms. You can change or withdraw your choice at any time using the “Manage cookies” link in the footer.

We may share information with service providers that help us run the store, including payment providers, delivery partners, website hosting, customer support tools, and marketing or analytics providers. They may use information only as needed to provide services for us.

Some products are fulfilled by third-party suppliers. To get your order to you, the delivery details needed to ship it may be shared with suppliers and carriers located outside the United States, including in China. They receive only what is required to pack, dispatch and deliver your order.