Frequently asked questions

Lumière Home sells table and bedside lamps, focused desk lighting, cordless rechargeable lights, night lights and a small selection of pendant lighting. Product type, power source and available options are stated on each product page.

It varies by lamp, so check the power note on the product page before ordering. Some are USB powered and stay connected while in use, some are mains powered with a plug suited to US outlets, and some are cordless with a rechargeable battery.

The Cordless & Rechargeable collection contains lamps with an internal rechargeable battery, so they can be used away from a socket once charged. Check the individual product page for the confirmed charging method and any published battery specifications.

Included accessories vary by product. Check the product description and any power note shown beside the purchase controls. If the cable, adapter, bulb or plug information you need is not stated, contact us before ordering.

Controls vary by product. Some lamps are dimmable or offer multiple light tones, while others use a fixed light setting. The product page lists the confirmed modes and controls for the item you are viewing.

Colors, finishes, sizes and control options vary by product. The selectable choices on each product page are the options currently available to order.

Published measurements appear in the product description where they have been confirmed. If a size you need is not shown, contact us before ordering so we can verify it for you.

Lumière Home currently ships to addresses in the United States only. Shipping is free on every order.

Shipping is free on every order, and every order ships with tracking.

Estimated total delivery is 4 to 15 business days from order confirmation and includes 1 to 3 business days for handling. This applies to orders within the United States. Delivery dates are estimates rather than guarantees.

Not by us. The total shown at checkout is the full amount Lumière Home charges: the item price with free tracked shipping and no handling or service fees added. Any charge applied by a carrier or customs authority is outside our control, so contact us before paying anything you were not expecting and we will look into it.

Checkout is handled by PayPal. PayPal decides which of its own funding options it offers you at the payment step, so what you see there depends on your PayPal account and location rather than on anything set by this store. All orders are charged in US dollars, and your payment details are handled by PayPal and never stored on this site.

Eligible unused items in original condition may be requested for return within 30 days of delivery. Contact support@lumierehome.us before sending anything back. We confirm the return address in writing when a return is approved, so you know the destination and what return shipping will cost before you commit. Change-of-mind return shipping is paid by the buyer, and we do not charge a restocking fee.

Email support@lumierehome.us within 7 days of delivery with your order number and clear photos of the item and packaging. Approved damaged, defective, incorrect or not-as-described items are resolved by Lumière Home.

Once a return is approved and the item inspected, refunds are sent to the original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post it.

Tracking details are emailed to you after dispatch, so the quickest route is the tracking link in that email. The Track Order link in the store menu shows your order history once you sign in to the account used at checkout. If you ordered as a guest and cannot find the email, contact support@lumierehome.us with your order number.

Email support@lumierehome.us as soon as possible. Lumière Home can only confirm a cancellation if the order has not already been processed or dispatched.

Email support@lumierehome.us or send a message from our contact page. Include your order number for anything order related.