Privacy policy
Privacy Policy
Last updated: May 2026
This Privacy Policy describes how Lumiere Home collects, uses, discloses, and protects personal information when you visit our website, contact us, or place an order.
Information we collect
We collect information needed to operate the store and provide service, including name, email address, phone number, billing and shipping address, order details, payment-related information handled by payment providers, customer support messages, device information, IP address, browser information, and website activity such as pages viewed and items added to cart.
How we use information
We use information to process orders, accept payments, arrange shipping, send order and tracking updates, provide customer support, prevent fraud, improve our store, measure website performance, comply with legal obligations, and send marketing messages when you choose to subscribe.
Cookies and browsing data
Our website uses cookies and similar technologies to keep the store working, remember cart activity, understand website performance, help prevent fraud, and support advertising or analytics services. You can control cookies through your browser settings, but some store features may not work properly if cookies are blocked.
Sharing information
We share personal information only with service providers needed to run the store, such as Shopify, payment processors, shipping and fulfillment partners, analytics providers, marketing tools, and legal or fraud-prevention services. We do not sell customer personal information for money.
International processing
Lumiere Home is operated from South Africa and currently sells to customers in the United States. Your information may be processed in the United States, South Africa, or other countries where our service providers operate.
Your privacy rights
Depending on where you live, including under GDPR, CCPA, and similar privacy laws, you may have the right to access, correct, delete, restrict, or object to certain uses of your personal information, and to opt out of certain marketing communications. To make a privacy request, contact us using the details below.
Data retention
We keep personal information only as long as reasonably needed for order records, customer support, legal compliance, fraud prevention, tax, accounting, and business purposes.
Contact
Lumiere Home
Email: fearlessmike246@gmail.com
Phone: +27 74 903 7816
Seller address: 242 Plot Road, Roodeplaat 0035, South Africa